“We are especially excited to be collaborating with Cary Group in our effort to bring unified digital excellence to diverse European markets. Each of them have their own unique technological, cultural and legal prerequisites which makes it an exciting opportunity to create a solution that balances standardized efficiency with locally attuned customization. We look forward to exploring creative solutions that create a compelling blend of customer and business value together as a next step in Cary Group’s digital evolution”, Says Tobias Kheir-Buchmann, Product Manager at tretton37.
The mission of the pre-study is to lay the groundwork for a first-in-class digital customer experience for Cary Group - that can be uniformly scaled and implemented across all European workshops and brands. We prioritize the satisfaction of the customers above all else and strive to exceed expectations at every touchpoint.
"I look forward to working with tretton37 to achieve the same successful customer journey in our other Cary countries as we have in our Swedish operation, Ryds Bilglas. Our customers are at the heart of everything we do, and a seamless, digital customer journey will help us to achieve a high Net Promoter Score which is one of Cary Group’s signums”, says Mia Ejendal, COO at Cary Group.
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